We've put together some of the most commonly asked questions below. If you don't find the answer to your question, email us at firstname.lastname@example.org
We're happy to hear from you!
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Normal shipping turn around time is 2-3 business days on average. During peak times, new releases, sales and holidays this time may be longer. If you have any questions please feel free to email email@example.com. Please include your order number in the subject line if possible.
Please note that USPS is experiencing widespread delays. Unfortunately, this is completely out of our control. We want you to get your crafty goodies as soon as possible, but once we drop off packages to the USPS we are unable to control the speed at which your package is delivered. Thank you in advance for your patience and understanding. If you are having troubles with receiving your package, please check your tracking number first. If your package seems to be lost, please contact us.
Make sure your shipping address is correct, as our shipping program pulls this directly from your order. While we try to catch errors and make corrections, we cannot guarantee delivery to your desired address unless it is correct at the time your order is placed. If a package is returned to us due to the wrong address given, you will be responsible for additional shipping charges.
CAN I ADD TO MY ORDER OR MAKE CHANGES?
We work hard to ship your order as quickly as possible. Once your order is packed we cannot make any changes. We will do our best, but we cannot guarantee any changes to an order once it is placed. Please make sure to have your existing order number ready and email us at firstname.lastname@example.org if you have any concerns with your order.
During a new release, sale, holidays or peak sales times we are not able to change orders. We apologize for any inconvenience this may cause.
CAN I TRACK MY ORDER?
All orders will receive a tracking number. You will receive your tracking number via email at the time of shipment. If you are unable to locate your tracking number via email or on your account, please contact us at email@example.com
DO YOU SHIP INTERNATIONALLY?
Yes, we do! Once your address is put into the system, you will be able to calculate the shipping fees based on the different shipping options.
Orders outside of the United States are subject to duties, taxes, brokerage fees, clearance fees, and various other fees not listed here, as designated by your countries policies. Pawsome Stamps is not responsible for these charges. We must mark actual product value on the orders we ship. We cannot reduce the value of your packages, or mark them as "gifts". Should you refuse a package for any reason, all shipping costs, duties, taxes, and any fees imposed by your country will be deducted from the refund owed to you once we receive the return.
DO YOU OFFER FREE SHIPPING?
Yes! For orders placed within the USA with a retail value of $125 or more, your order will qualify for free shipping. "Free Shipping" must be chosen at checkout on eligible orders. Your order must be $125 or more after coupon codes or any valid discounts are applied in order to qualify. During major sales or promotions, free shipping may not be used.
DO YOU ACCEPT RETURNS?
Returns: If you would like to return a product, please email us. Products can be returned in brand new, unused condition for any reason within 7 days of the order ship date and must include an RMA number for the return. Please note that if you are electing to return a product you will be responsible for the cost of returning the product. We cannot refund the cost of shipping for any product returned. Amount refunded will reflect the exact amount you paid, less any sales or discounts that were applied to your transaction. We do NOT allow returns on any clearance or retiring products within your order.
Retiring or Clearance Items: We do not accept returns on any RETIRING or CLEARANCE items.
Defective Items: We want to make sure you are 100% satisfied with your purchase! However, if you are having any troubles with a product in your order, please let us know immediately! Send us an email including a photo(s) of the defective product along with a description of the issue. All damaged or defective products should be brought to our attention within 7 days of receiving your order.
To Start Your Return: You can email: firstname.lastname@example.org You must contact customer care before returning a product. Returning a product before contacting support may result in a return that is not refunded.
Our return address:
2210 King Charles Court
Winter Park, Florida 32792
MY QUESTION ISN'T LISTED HERE...
Please email us at email@example.com for any questions you may have. We are available Monday thru Friday 8am to 4pm EST.